Privacy Poicy

1. Introduction

Better State Labs (“Better State Labs,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, subscribe to our emails, or place an order.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

• Name
• Email address
• Billing address
• Shipping address
• Phone number
• Account credentials
• Date of birth (for age verification)
• Payment information provided through third-party payment processors
• Customer service communications

Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Referring websites
• Date and time of access
• Website usage data

Cookies & Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

• Improve website functionality
• Remember user preferences
• Measure website performance
• Analyze traffic patterns
• Support marketing and advertising efforts

You may disable cookies through your browser settings, although some website features may not function properly.

3. How We Use Your Information

We may use your information to:

• Create and manage customer accounts
• Process and fulfill orders
• Verify age eligibility
• Communicate regarding orders and account activity
• Respond to customer service inquiries
• Send newsletters and promotional emails
• Improve website functionality and user experience
• Prevent fraud and unauthorized activity
• Comply with legal obligations

4. Email Marketing

By submitting your email address through our website, waitlist forms, account registration, age-verification forms, or newsletter signups, you consent to receive communications from Better State Labs.

Marketing emails may include:

• Product updates
• Educational content
• Promotions
• Restock notifications
• Company announcements

You may unsubscribe at any time by clicking the unsubscribe link included in marketing emails.

Transactional emails related to orders, accounts, and customer support may still be sent.

5. Age Verification Information

Better State Labs requires users to be at least eighteen (18) years old.

When using our age-verification tools, we may collect:

• Date of birth
• Verification responses
• Associated email address

This information is used solely to verify eligibility and maintain compliance with our website policies.

6. Payment Processing

Payment information is processed through third-party payment providers.

Better State Labs does not store complete payment card information on our servers.

Payment processors maintain their own privacy and security practices, and we encourage users to review those policies separately.

7. Sharing of Information

We do not sell personal information.

We may share information with trusted third parties when necessary to operate our business, including:

• Payment processors
• Shipping carriers
• Website hosting providers
• Email marketing providers
• Analytics services
• Fraud prevention providers
• Legal or regulatory authorities when required by law

These providers are permitted to use information only as necessary to perform services on our behalf.

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Users transmit information at their own risk.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders
• Maintain accounts
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

10. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

• Access information we hold about you
• Correct inaccurate information
• Request deletion of personal information
• Withdraw consent for marketing communications
• Request information regarding data practices

To submit a request, contact us using the information provided below.

11. Third-Party Services & Links

Our website may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices, content, or security of third-party sites.

Users access those sites at their own risk.

12. Children’s Privacy

Our website is intended solely for individuals who are at least eighteen (18) years old.

We do not knowingly collect personal information from minors.

If we become aware that information has been collected from a minor, we will take reasonable steps to remove it.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes become effective upon posting to the website.

The “Last Updated” date above reflects the most recent revision.

Continued use of the website constitutes acceptance of any changes.

14. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Better State Labs
Email: marketing@betterstateliving.com
Website: betterstateliving.com